Refund Policy

At Smart Garden, we are committed to ensuring your satisfaction with every purchase. However, we understand there may be times when you need to return an item. This Refund & Return Policy outlines the steps and conditions for returning a product and receiving a refund.

Warranty

All Smart Garden products are backed by a 1-year warranty against manufacturing defects.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in its original condition, with tags attached.

  • It must be returned in the original packaging.

  • Proof of purchase (e.g., receipt or order confirmation) is required.

Please note: If the return is not due to a product defect, the customer is responsible for return shipping costs.

How to Initiate a Return

To start the return process:

  • Contact our support team at info@smartgarden.com.lb

  • We will provide return instructions and a return shipping label (when applicable).

  • Returns sent without prior communication will not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

  • If approved, your refund will be processed back to your original payment method.

  • Please allow additional time for your bank or credit card provider to complete the refund transaction.